An outstanding referral service
for the South West

Payment options

Highcroft Veterinary Referrals is happy to see both insured and non-insured pets. We will always endeavour to help as much as we can with the affordability of specialist veterinary care.

You will receive an estimate of costs when the appointment is booked and a further estimate, if required, on the day of the appointment.

If your pet is insured

If you have pet insurance, you will need to bring a claim form with you to the appointment. These are available from your pet insurance company.

Any excesses should be paid at the time of consultation or discharge.

Direct claims

A direct claim is when your insurance company reimburses the veterinary practice. Each insurance company varies with their policy on paying a veterinary practice so please check with your insurance provider prior to your appointment. Please note, we do charge a £15.50 Direct Claim Fee for this service.

Indirect claims

An indirect claim is when the insurance company reimburses the policyholder. In this case, you would pay your pet’s veterinary bill in full before the claim can be processed and the insurance company will send you payment directly.

In the unfortunate event your insurance company refuses to pay your claim, please be aware that you will be responsible for the full payment of your bill.

Here to help

Highcroft Veterinary Referrals has a dedicated insurance department to help with your claims and queries if required. The insurance team can be contacted Monday to Friday between 9am to 5pm on 01275 832410.

If your pet is uninsured

If your pet is uninsured, we will require full payment upon discharge. We will endeavour to provide you with an accurate estimate of treatment before any further investigations or procedures are performed and the team will keep you up to date about charges on your account.

Highcroft accepts most debit and credit cards, cheques and cash.